If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
- All
- Pre Sale Questions
- Technical + Order Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Hello Yes we do do 1.8m in 40mm and 50mm widths, They can also be joined by ofsetting the base and using a very small amount of sealant.
Yes they can be reused, you can also remove the cover plate and replace it with a new one leaving the base in place and reusing the clips also.
To save your time and reach our support quickly, please follow below steps:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Hello PVC Snips are bet but a fine saw can also be used, always cut up side down
Yes, is the simple answer.
Normally we do provide support during weekends and holidays, we will always get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Yes the door thresholds are very flexible and can overcome many dificult floor situations.
Hello Yes they will overcome most floor types provided they have a starting height on one side or a combination of both sides of about 5mm TO 6MM depending on underlay used on the carpet.
Technical + Order Questions
Standard is 2-5 days, express is 24-48 hours.
there is a thin seal that joins the T shape that allows the the cover plate to pivot
we offer 30 days retur, we recommend evri or yodel for 90cm returns, as royal mail cannot be used for items over 65cm
Yes our address is in the footer, send your details with the sample and what you are looking to buy.
yes but contact us first to arrange a time.
max width we make is 50mm.
Yes contact us and we can sort that for you.
yes we do take enquires for stocking stores.
Yes contact us with you requirmeants.
